Lorache Group is a
Marketing Management, Human Capital Development and Business Process &
Strategist Consultancy Outfit.
Lorache performs it's
jobs across multiple industries, from consumer goods to finance, capital
market, pharmaceutical, telecommunication, entertainment and leisure sectors etc. Primarily, they develop
integrated sales and marketing strategies focused around the point of purchase.
They also devise transformational strategies through organization design,
process definition, and commercial ability development.
We are recruiting to
fill the position below:
Title of job: Onsite
Field Engineer - Inshop Technical Support
Location: Lagos
Function: Customer
Service and Technical Support Group
Reporting to Direct:
Supervisor Technical Support Group; Functional, HOD
Major Job
Responsibilities
First line contact,
providing technical assistance to all walk-in customer at Shops
Assist in after sales
device setup, installation, and configuration processes for new subscribers
Create a positive
customer experience
Assist / guide
customers to handle different hardware and software application as required
Perform diagnostics,
troubleshooting, repairs and upgrade on all access devices
Liaise with device
& terminals unit, for all hardware errors & related replacement cases
Document help desk
tickets/resolutions, and maintain defective device inventory list for shop
Recognize areas & forward
plans for internal improvement to the Territory Sales Manager
Requirements/Qualifications
HND / Graduate / Post
Graduate in Electrical/Electronics/Computer/Communication/Info Tech
Desired Experience:
1 to 3 years in
similar profile.
Essential Attributes:
Proficient in WiFi,
WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level
Troubleshooting, Computers (OS & Application Level), Analytical, Internet
and Tech savvy, Customer Focused, Team Player.
Desired Attributes:
Relevant Industry
Experience, been on the front desk handling customers and team.
Application Closing
Date
5th January, 2018.
How to Apply
Interested and
qualified candidates should send their CV's to:jobs@lorachegroup.com Using the
position applied for as subject of the mail.
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