Monday, 1 January 2018

Graduate Onsite Field Engineer - Inshop Technical Support at Lorache Group

Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit.

Lorache performs it's jobs across multiple industries, from consumer goods to finance, capital market, pharmaceutical, telecommunication, entertainment and leisure sectors etc. Primarily, they develop integrated sales and marketing strategies focused around the point of purchase. They also devise transformational strategies through organization design, process definition, and commercial ability development.

We are recruiting to fill the position below:

Title of job: Onsite Field Engineer - Inshop Technical Support

Location: Lagos 

Function: Customer Service and Technical Support Group
Reporting to Direct: Supervisor Technical Support Group; Functional, HOD

Major Job Responsibilities 
First line contact, providing technical assistance to all walk-in customer at Shops

Assist in after sales device setup, installation, and configuration processes for new subscribers
Create a positive customer experience

Assist / guide customers to handle different hardware and software application as required

Perform diagnostics, troubleshooting, repairs and upgrade on all access devices

Liaise with device & terminals unit, for all hardware errors & related replacement cases

Document help desk tickets/resolutions, and maintain defective device inventory list for shop

Recognize areas & forward plans for internal improvement to the Territory Sales Manager

HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech

Desired Experience:
1 to 3 years in similar profile.

Essential Attributes:
Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.

Desired Attributes:
Relevant Industry Experience, been on the front desk handling customers and team.
Application Closing Date
5th January, 2018.

How to Apply

Interested and qualified candidates should send their CV's Using the position applied for as subject of the mail.

No comments:

Post a Comment